Terms & Conditions

These General Terms and Conditions/Terms of Use (these “Terms”) govern and apply to all of Dynata’s applications and services, including, but not limited to, (1) any Dynata panel or subpanel (individually a “Panel” and collectively the “Panels”), (2) any Panel website (individually a “Website” and collectively the “Websites”), (3) any Dynata mobile application(s), (4) participation in any survey or study offered, provided, hosted or administered by or through Dynata and (5) your eligibility for, and/or redemption of, rewards, incentives and prizes offered for certain actions and activities, including, but not limited to, successfully completing surveys (collectively, the “Applications/Services”).

All references in these terms to “Dynata” include Dynata, LLC f/k/a Survey Sampling International, LLC and its parents, subsidiaries and affiliates, including Research Now Group, LLC and Dynata Global UK Ltd. All references in these Terms to “us” or “we” refer to Dynata.

By registering for, accessing, using, and/or participating in, the Applications/Services, you hereby expressly agree to comply with and be bound by these Terms.

Dynata reserves the right to refuse, restrict, prohibit or reject your access to, use of, and/or participation in the Applications/Services, at any time and for any reason.

The Applications/Services are strictly for your personal, non-commercial use. You may use the Applications/Services only when and as available. The Applications/Services are only available to individuals who are eighteen (18) years of age or older residing in Australia. Participation on the Panel is limited to only one (1) account per person. From time to time our clients may want to survey the opinion of minors, they may only participate with parental consent, via their parent’s account.

Dynata employees are not permitted to participate in the Panel for personal use (see Section 19).

Your participation in survey, focus group, telephone or other research (“Research”) through the Applications/Services is based on your desire to share opinions and provide feedback. Such participation in the Research is voluntary for you, without control or direction of Dynata, and you shall exercise independent judgment and discretion while doing so.

The Applications/Services are for personal, non-commercial use. You may use the Applications/Services only when and as available. Dynata reserves the right to change, modify or eliminate, and/or restrict or block access to, all or any part of the Applications/Services, without notice, at any time, for any reason or for no reason.

Dynata provides Panel members and non-Panel members with the opportunity to participate in surveys. Participation in surveys is voluntary. By agreeing to become a Panel member, you agree to receive invitations to participate in surveys. Additionally, Dynata may provide Panel members with the opportunity to communicate with other Panel members and/or Dynata. You may unsubscribe from Panel membership at any time; see Section 10 "Opt Out Policy" below.

If you are registering for the Application/Services, you will be required to provide or disclose certain personally identifiable information (“PII”) to Dynata. Please review Dynata’s Privacy Policy for information on Dynata’s privacy practices.

You may access any Website(s) as a visitor without registering for membership with the Panel associated with the Website(s) and without providing or disclosing personal information.

In order to register as a Panel member, you must register with or for the Panel and provide certain personal information. Panel members and non-Panel members are required to truthfully provide all information. Dynata reserves the right to restrict or prohibit your use of, access to and/or participation in the Applications/Services if you provide, or Dynata reasonably suspects that you have provided, information that is untrue, inaccurate, not current, or incomplete.

Each Panel member will create his/her own username and password. Panel members are solely responsible for the security of their usernames and passwords and will be solely liable and responsible for any use, whether authorized or unauthorized, of their membership accounts. Dynata strongly recommends against the use of a social security number, financial account number or any other identification or account number, as a username or password. Please do not disclose your password to anyone else, you are responsible for keeping it safe. We will not be liable for any unauthorized use of your account, which includes unauthorized use of your email address, password and reward redemption.

Panel membership is specific to the individual who registers for membership with the Panel; panel membership is not transferrable.

You acknowledge that you are accessing, using and/or participating in the Applications/Services in the capacity of an independent contractor and that no agency, partnership, join venture, employee–employer or franchisor–franchisee relationship is intended or created by this agreement.

You agree not to: (i) use spiders, robots or other automated data mining techniques to catalogue, download, store or otherwise reproduce or distribute data or content available in connection with the Applications/Services, or to manipulate the results of any survey, prize draw or contest; (ii) take any action to interfere with any Website(s) or an individual’s use of any Website, including, but not limited to, by overloading, “flooding”, “mail bombing” or “crashing” any Website; (iii) send or transmit any viruses, corrupted data or any other harmful, disruptive or destructive code, file or information, including, but not limited to, spyware; (iv) collect any personally identifiable information of or about any other user of the Applications/Services; (v) send unsolicited emails, including, but not limited to, promotions and/or advertising of products or services; (vi) open, use, or maintain more than one (1) membership account with a Panel; (vii) Forge or mask your true identity; (viii) frame a portion(s) of any Website within another website or alter the appearance of any Website; (ix) establish links from any other website to any page of, on or located within any Website or to the Applications/Services, without the prior express written permission of Dynata; (x) post or transmit any threatening, libellous, defamatory, obscene, pornographic, lewd, scandalous or inflammatory material or content or any material or content that could otherwise violate Applicable Laws (as defined herein); (xi) engage in any fraudulent activity, including, but not limited to, speeding through surveys, taking the same survey more than once, masking or forging your identity, submitting false information during the registration process, submitting false or untrue survey data, redeeming or attempting to redeem rewards, prizes and/or incentives through false or fraudulent means, and tampering with surveys; (xii) reverse engineer any aspect of the Applications/Services or do any act or take any action that might reveal or disclose the source code, or bypass or circumvent measurers or controls utilized to prohibit, restrict or limit access to any webpage, content or code, except as expressly permitted by Applicable Laws; (xiii) engage in any criminal or illegal act(s); (xiv) use Restricted Content (as defined herein) in violation or breach of these Terms; or (xv) encourage and/or advise any individual, including, but not limited to, any Dynata employee, to commit any act(s) prohibited hereunder.

You acknowledge and agree that Dynata will fully cooperate with all legal disclosure request(s) (e.g. court order or subpoena).

In order to protect against unauthorized use of Applications/Services, Dynata has engaged and from time-to-time will engage certain other third party ID verification service providers as set forth here: Veriff. In connection with your use of the Applications/Services, you may be asked to verify your identity through our third party ID verification service provider's platform.In all cases, such service providers shall be subject to appropriate agreements concerning data processing, confidentiality, etc.

In connection with your use of, access to and/or participation in the Applications/Services, you may have the opportunity to review or access confidential and proprietary information, materials, products and content (“Restricted Content”) belonging to Dynata and/or Dynata’s clients, partners and/or licensors. Restricted Content is and shall remain the sole and exclusive property of the owner of the Restricted Content. In no event shall you obtain or receive any right, title and/or interest in or to any Restricted Content. You agree to protect the confidentiality and secrecy of the Restricted Content and you agree not to modify, copy, reproduce, republish, display, transmit, distribute, reverse engineer, create derivative works of, decompile or otherwise use, alter or transfer Restricted Content without the prior express written consent of Dynata. You acknowledge and agree that Restricted Content may be subject to, and protected by, intellectual property laws, regulations and codes. You further acknowledge and agree that if you breach or otherwise violate the restrictions, limitations and prohibitions contained in this Section, in addition to any other rights or remedies available to Dynata, Dynata reserves the right to terminate, prohibit or restrict your use of, access to and/or participation in the Applications/Services.

You are solely liable and responsible for all content, materials, information and comments you use, upload, post or submit in connection with the Applications/Services (“User Content”). You are solely responsible for all third party approvals, consents and/or authorizations required for User Content. If you submit User Content, the User Content may become publicly available and may be shared with third parties including, but not limited to, Dynata’s clients, clients of Dynata’s clients, and third party service providers. User Content should only include audio, video, images or the likeness of the individual submitting the User Content and should not contain copyrighted or trademarked content or material of any third party. User Content should not include audio, video, images, or the likeness of anyone other than the user. You will not receive compensation for any User Content. If you would like information about the identity of the sponsor of a survey in which you submit photos or videos, please contact Dynata as set forth in Dynata’s Privacy Policy. In order to identify the specific survey, you will need to provide Dynata with your email address and information on the specific survey (e.g., survey number, survey topic or subject matter, date you completed the survey, etc.).

By using, uploading, posting or submitting User Content in connection with the Applications/Services, you hereby grant to Dynata a perpetual, irrevocable, unlimited, transferrable, sub-licensable, world-wide, royalty free, right and license to edit, copy, transmit, publish, display, create derivative works of, reproduce, modify, distribute and otherwise use, modify or distribute your User Content in any manner, without compensation or notice.

You are solely responsible for User Content. Dynata does not and cannot review all User Content and Dynata is not responsible for User Content. Dynata reserves the right to delete, move or edit User Content that is, in Dynata’s sole discretion, deemed to: (i) violate these Terms, (ii) violate copyright or trademark laws, or (iii) be abusive, defamatory, obscene or otherwise unacceptable.

You will have the opportunity to receive Incentives in connection with your completion of or participation in surveys. Where applicable, the incentive being offered for a survey will be displayed with each survey invitation or on the opening page to the survey. Determination of eligibility for incentives may be made at any time during the survey for reasons which may include, but are not necessarily limited to demographics, inconsistencies, overly hurried responses, or for other reasons. A panelist will be eligible to earn incentives provided that the panelist is in good standing with Dynata and the MileagePlus® "Loyalty Program") and is not in breach or violation of these Terms.

MileagePlus miles issued are subject to change and are subject to the rules of the Loyalty Program. Please allow 4-6 weeks after completed qualifying activity for MileagePlus miles to post to your account. United Airlines ("Loyalty Program Owner"), as the owner of the Loyalty Program, may change the Loyalty Program including, but not limited to, rules, regulations, and special offers, or terminate the Loyalty Program at any time and without notice. Taxes and fees related to MileagePlus miles are the responsibility of the Loyalty Program member. For complete details about the Loyalty Program, go to https://www.united.com/en/au/fly/mileageplus.html.

Please note that incentives are not earned until redeemed by the panelist.

Loyalty Program Owner is solely liable and responsible for the fulfillment of MileagePlus miles.

Panel members agree to notify Dynata promptly of any changes in or to the information contained in their member profile. Panel members agree to review and update their membership profiles as necessary but no less frequently than once every six (6) months. A Panel member may update, correct and/or delete information contained in his or her membership profile by: (i) accessing his or her Panel membership account; or (ii) sending an email to the appropriate Panel member services team for the appropriate Panel.

Panel members may opt out from using the Applications/Services (including, without limitation, from receiving newsletters or communications), at any time, by: (i) following the unsubscribe procedures described on the applicable Website(s) or contained in any email received from Dynata; or (ii) sending an email to the Panel member services team. Dynata shall use reasonable efforts to read and respond to each email request within a reasonable period of time after receipt. Upon termination, a Panel member’s contact information will be removed from any further communication or contact lists. Please allow a few days for the complete removal of contact information from Dynata’s communication or contact lists for the applicable Panel; during which period the member may receive communications which were created or compiled prior to termination. Please see Dynata’s Privacy Policy for information on how Dynata handles information and data following an unsubscribe, termination or opt-out request (“Dynata’s Privacy Policy”).

In connection with your use of the Applications/Services, you may be able to link or connect voluntarily to websites maintained and/or operated by third parties (“Third Party Websites”). Dynata does not endorse any Third Party Website nor any products, services and/or opportunities advertised, offered and/or sold by, through or in connection with any Third Party Website (“Third Party Information”). Dynata does not make any representations or warranties regarding Third Party Websites and/or Third Party Information. Please carefully review all policies and terms applicable to Third Party Websites and Third Party Information.

All communications (excluding personal information) and User Content submitted or transmitted by you to Dynata, by electronic mail or otherwise, shall be treated as non-confidential and non-proprietary information, unless specifically indicated by you either prior to, or contemporaneously with, the submission or transmission of such communications and User Content. You agree that any such communications and User Content may be used by Dynata for any legal reason.

THE APPLICATIONS/SERVICES, INCLUDING ALL INFORMATION, SURVEYS, CONTENT, MATERIAL, COMMENTARY AND APPLICATIONS/SERVICES MADE AVAILABLE ON OR THROUGH THE APPLICATIONS/SERVICES, ARE PROVIDED “AS IS”. DYNATA DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER IN CONNECTION WITH ANY INFORMATION, CONTENT, MATERIAL, COMMENTARY, SURVEYS, PRODUCTS OR SERVICES MADE AVAILABLE ON OR THROUGH THE APPLICATIONS/SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY USER CONTENT. FURTHER, Dynata HEREBY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. DYNATA DOES NOT WARRANT THAT THE TOOLS, TECHNOLOGY OR FUNCTIONS CONTAINED IN THE APPLICATIONS/SERVICES OR ANY CONTENT, MATERIAL, COMMENTARY, INFORMATION AND/OR SERVICES CONTAINED THEREIN, WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, THAT THE SYSTEMS OR THE SERVER(S) THAT SUPPORT THE APPLICATIONS/SERVICES AND MAKE THE APPLICATIONS/SERVICES AVAILABLE WILL BE CORRECTED OR THAT THE APPLICATIONS/SERVICES AND/OR THE SYSTEMS AND/OR THE SERVER(S) THAT SUPPORT THE APPLICATIONS/SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DYNATA DOES NOT PROVIDE ACCESS OR CONNECTION TO THE INTERNET AND IS NOT AND SHALL NOT BE RESPONSIBLE OR LIABLE FOR THE ACTIONS OR OMISSIONS OF THIRD PARTIES THAT INTERFERE WITH, LIMIT, RESTRICT OR PREVENT ACCESS OR CONNECTION TO, OR USE OF, THE APPLICATIONS/SERVICES.

Dynata hereby reserves the right, in Dynata’s sole discretion, to make changes to these Terms. Dynata encourages you to review these Terms on an ongoing basis. Dynata will obtain your consent prior to changes that are of such nature that consent is needed or required. For changes that do not require consent, your continued use of, access to, and/or participation in the Applications/Services does and will to constitute your acceptance of these Terms as amended.

You agree to indemnify, defend and hold harmless Dynata and its parent, affiliated and subsidiary companies and its and their respective members, managers, shareholders, directors, officers, employees and agents from and against any and all claims, liabilities, losses, judgments, awards, fines, penalties and costs and/or expenses of any kind, including, but not limited to, reasonable attorneys’ fees and court costs, arising out of, resulting from or caused, either directly or indirectly, by: (i) your breach or violation of these Terms; and/or (ii) your use of, participation in, and/or access to the Applications/Services.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAWS, YOU ACKNOWLEDGE AND AGREE THAT IN NO EVENT WILL Dynata BE LIABLE OR OTHERWISE RESPONSIBLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL AND/OR PUNITIVE DAMAGES, FOR ANY REASON(S) OR FOR ANY CAUSE(S), REGARDLESS OF WHETHER DYNATA IS INFORMED OF THE POSSIBILITY THAT SUCH DAMAGES MAY EXIST.

ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO USE OF THE APPLICATIONS/SERVICES AND/OR THESE TERMS MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE.

You acknowledge and agree that you will comply with all applicable international, national, Federal, state and/or local laws, codes, regulations, rules and/or requirements (“Applicable Laws”) regarding your use of, participation, in, and/or access to the Applications/Services.

Either party may terminate your membership with a Panel at any time, with or without cause, for any reason or for no reason, and without liability for the termination.

In addition to any and all other available remedies, Dynata may, without notice, suspend and/or terminate your use of, access to, and/or participation in the Applications/Services if you are in breach or violation of these Terms. If Dynata terminates your membership due to your breach or violation of these Terms: (i) you forfeit all rights, title and interest in and/or to all unredeemed rewards, incentives and/or prizes, effective immediately upon termination; (ii) your membership will immediately be cancelled; and (iii) your access to, participation in and use of the Applications/Services (including, but not limited to, participation in survey projects) will immediately cease.

In the event that a non-Panel member breaches or otherwise violates these Terms, such non-Panel member hereby agrees that: (a) all rights, title and interest in and/or to all unredeemed rewards, incentives and/or prizes (if any), shall be forfeit effective immediately upon termination; and (b) access to, use of, and participation in the Applications/Services will immediately cease.

In addition, Dynata reserves the right to de-activate your Panel membership account: (a) if your membership account does not remain Active (as defined herein); (b) if Dynata receives a hard bounce or delivery failure notice in regards to email communications sent by Dynata to your email account; or (c) if Dynata receives a “mailbox full” reply notice three (3) times in regards to email communications sent by Dynata to your email account. For the purpose of these Terms, “Active” means that you: (i) participate in a survey at least once every six (6) months; or (ii) update your profile or member information at least once every six (6) months.

In the event of deactivation, termination by you or termination by Dynata (other than for your breach or violation of these Terms), Dynata shall maintain a record of the posted, unredeemed rewards, incentives and/or prizes and, subject to the applicable minimum redemption thresholds, shall allow you to redeem such rewards, incentives and/or prizes for a period of thirty (30) days following the effective date of termination or deactivation of your account. Termination or deactivation of your membership will not delete or remove any application(s).

A. Restriction. Dynata employees and their Immediate Family Member(s) (as defined herein) are not eligible to receive any payments, prizes or incentives for using, participating in or accessing the Applications/Services. For the purpose of this Section 19, the term “Immediate Family Member(s)” includes parents, spouses, children or significant others (i.e. girlfriends/boyfriends, domestic partners and spousal equivalents).

B. Procedures. Dynata’s employees may use, access or participate in the Applications/Services only after receiving written permission from their respective manager, and only for the sole purpose of improving Dynata’s products and/or services. Dynata’s employees must always be honest and report accurate information in connection with using, accessing or participating in the Applications/Services. If altered, false, or untrue information or data must be used, prior consent and approval must be received from Dynata’s Chief Executive Officer.

C. Improper Conduct. Unless authorized pursuant to these Terms or otherwise approved in writing by Dynata’s Chief Executive Officer, the violation of the terms of this Section 19 by a Dynata employee and/or hos/her Immediate Family Member(s) is a violation of Dynata’s standards of conduct and any such violation may subject the employee to discipline, including, but not limited to, termination of employment.

A. Notice From You to Dynata. Except as otherwise set forth herein or as required by Applicable Laws, all notices to be sent or provided to Dynata should: (i) be correctly addressed to the applicable business address, and shall be sufficiently delivered if delivered: (a) by Federal Express, Express Mail or other nationally or internationally recognized overnight courier service (in which case notice shall be effective one (1) business day following dispatch); or (b) by certified mail, return receipt requested, postage prepaid (in which case notice shall be effective six (6) days following deposit in mail); or (ii) be sent via email to the appropriate member services team for the appropriate Panel.

B. Notice From Dynata to You. Except as otherwise required by Applicable Laws, you agree that Dynata may provide notices to you: (i) via the e-mail address provided by you to Dynata (in which case notice shall be effective one (1) day following the date the e-mail was sent, provided that Dynata did not receive an error message stating that delivery of the e-mail was delayed, that the e-mail address was invalid or that the e-mail otherwise could not be delivered); (ii) by certified mail, return receipt requested, postage prepaid addressed to the address provided by you to Dynata (in which case notice shall be effective six (6) days following deposit in the mail); or (iii) by posting notices on the applicable Website(s). You agree to check the applicable Website(s) frequently for notices and to keep your personal information up-to-date.

C. Legal Notice. All questions regarding these Terms and all legal notices should be sent, in accordance with Section 20.A. of these Terms, to:

Dynata, LLC
4 Research Drive
Suite 300
Shelton, Connecticut 06484.
Attn: Legal Team

OR

Devon House
58 St Katharine's Way
London E1W 1LB, United Kingdom
Attn: Legal Team

OR

Via email to: LEGAL@dynata.com

If any term or provision of these Terms shall be held or declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such term or provision shall be deemed null and void and shall not affect the application and/or interpretation of these Terms. The remaining terms or provisions of these Terms shall continue in full force and effect, as if the invalid or unenforceable term or provision was not a part of these Terms.

These Terms and your access to, use of or participation in the Applications/Services shall be governed by and construed in accordance with the laws of the state of Connecticut, USA, without regard to any portion of any choice of law principles (whether those of Connecticut or any other jurisdiction) that might provide for application of a different jurisdiction’s laws. All claims or disputes arising in connection with these Terms and/or your access to, use of or participation in the Applications/Services shall be subject to the exclusive jurisdiction of the state or Federal courts located in Fairfield County, Connecticut, USA.

The headings contained in these Terms are for reference only and shall have no effect on the interpretation and/or application of these Terms. Dynata’s failure to enforce a breach by you of these Terms shall not waive or release you from such breach and shall not waive, release or prevent Dynata from enforcing any subsequent breach by you of these Terms. These Terms and any rules, terms or policies referenced herein or incorporated herein, and any Panel-specific requirements, represent the entire understanding and agreement between Dynata and you with respect to the subject matter hereof.

Last updated: December 16, 2021